Warranty Policy

Warranty Policy

Ultima Warranty Policy

All Ultima Lifestyle products and accessories are backed by our manufacturer’s warranty.

Warranty Coverage

At Ultima Lifestyle, we stand by the quality and durability of our products. We are pleased to offer a limited warranty on all products purchased from our official website www.ultima.com.np. This warranty is applicable only to the original purchaser and is non-transferable.

Warranty Duration

The duration of our warranty may vary depending on the product. Please refer to the product’s description or packaging for specific warranty details. In general, our products are covered by a limited warranty ranging from 6 to 12 months from the date of purchase.

Warranty Claims

To initiate a warranty claim, please follow these steps:

• Contact our customer support team at 01-5313291 or email us at [email protected]

• Provide your order ID and a detailed description of the issue you are experiencing with the product.

• Our support team will guide you through the warranty claim process, which may include troubleshooting steps, providing photographs, or returning the product.

Warranty Exclusions

Please note that our warranty does not cover the following:

• Damage caused by misuse, neglect, accidents, or improper handling.

• Unauthorized repairs or modifications performed by a third party.

• Normal wear and tear.

• Products purchased from unauthorized resellers or outlets.

Note: This warranty will automatically terminate on the expiry of the warranty period (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

Warranty Process

Upon Warranty Registration,

• Customer can directly visit our office located at Tahachal, Kathmandu with valid proof of purchase for inside Kathmandu Valley.

• Outside Valley customers can courier the product with proper packaging along with valid proof of purchase to our office address in Kathmandu.

• After, we receive the product it will go under the resolution process and the repaired product will be sent back to the customer’s address at company cost.

Note: The courier charge will be borne by the customer’s side only when sending the product.

Warranty Resolution

Upon verifying your warranty claim, Ultima Lifestyle will, at its discretion:

• Repair the product.

• Replace the product with an equivalent or similar model if not repaired.

Warranty Limitations

Our warranty is limited to the repair, replacement, or refund of the product at our discretion. Ultima Lifestyle is not liable for any incidental or consequential damages arising from the use or misuse of our products. Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so these limitations may not apply to you.

Warranty Transfer

This warranty is non-transferable and only applies to the original purchaser who can provide valid proof of purchase.

Contact Us

If you have any questions or need assistance regarding our warranty policy, please contact our customer support team at 01-5313291 or visit https://ultima.com.np/contact